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What happened: I ordered three items for Christmas for my Grandchildren and i received the order the other day. I was surprised that only two were stuffed, the Christmas tree and the Frog. the Moose is a piece of furry material and is not stuffed. I paid $**.** for this order and am an hour away from the nearest location. The information is below i need a moose that is stuffed what am i to do?**W******* ordered on December * - ******
To contact the Build-A-Bear customer service by phone, you can follow these steps:
Look up the phone number of the Build-A-Bear customer service. The phone number is listed on buildabear.com. Or check out the Build-A-Bear phone number page on WorthEPenny.
Dial the Build-A-Bear phone number 877-789-2327.
Hours: 24 hours, 7 days
Best time to call: 10:45am
Wait for an answer: Once the call is connected, wait for a Build-A-Bear representative to answer on the other end.
Average wait time: 3m
Identify yourself and state your reason for calling the Build-A-Bear representative: Let him/her know who you are and why you are calling. Be specific and provide any relevant information about your order from Build-A-Bear to help them assist you.
Ask for assistance: Ask the Build-A-Bear representative to help you with your inquiry, whether it's about a product or service you purchased, a billing issue, or any other concern.
Follow any instructions given: If Build-A-Bear needs additional information from you or provides any instructions, follow them carefully.
Thank the Build-A-Bear representative: After you have received the assistance you need, thank the Build-A-Bear representative for their time and help.
To get to a real person as quickly as possible when calling Build-A-Bear, you can follow these steps:
Dial the Build-A-Bear customer service phone number 877-789-2327, which can be found on the Build-A-Bear website or in your order confirmation email form Build-A-Bear. Or check out the Build-A-Bear phone number page on WorthEPenny.
When the automated voice prompts begin, do not press any buttons or provide any information about Build-A-Bear. This may trigger the automated system to provide you with pre-recorded responses and options.
After a few seconds of silence, the system should give you the option to speak with a live Build-A-Bear representative. This may be presented as an option like "speak to a representative" or "customer service".
Press the correct button when prompted by the automated system to speak with a Build-A-Bear representative.
If the system still doesn’t connect you to a Build-A-Bear representative, stay on the line without pressing any keys. Build-A-Bear will eventually transfer you to a live person.
If you are on hold for an extended period of time, you may be given the option to leave a message for a call back from Build-A-Bear.
Once you reach a live person, explain your issue and provide any relevant information about your Build-A-Bear order. The Build-A-Bear representative will work with you to resolve your issue as quickly as possible.
Alternatively, if you have a specific question or issue you need help with, you can try using the live chat feature on the Build-A-Bear website. This may allow you to connect with a Build-A-Bear representative more quickly and efficiently than calling.
When calling Build-A-Bear customer service, here are some best practices to ensure a smooth and efficient experience:
Have your Build-A-Bear account information ready before calling. This will help expedite your request.
Make sure you have a stable and quiet environment to communicate with the Build-A-Bear representative without any disruptions or background noise.
Be polite and respectful to the Build-A-Bear representative. Remember, they are there to help you and will do their best to resolve your issue regarding your order on Build-A-Bear.
Clearly explain the issue you are facing and provide any relevant information or details that can help the Build-A-Bear representative address your concern.
If the initial Build-A-Bear representative is unable to resolve your issue, politely ask to speak with a supervisor from Build-A-Bear or escalate the issue to a higher level of authority.
Take notes during the call, including the Build-A-Bear representative’s name, the date and time of the call, and any reference numbers or case numbers provided.
If necessary, follow up with Build-A-Bear after the call to ensure that the issue has been fully resolved.
By following these best practices, you can help ensure a positive and productive experience when calling Build-A-Bear customer service.
If you are unhappy with your call to Build-A-Bear customer service, there are several options you can try:
Call again: Try calling Build-A-Bear customer service again and speak to a different Build-A-Bear representative. Sometimes a different Build-A-Bear representative may have a different approach to resolve your issue more effectively.
Escalate the issue: If you are not satisfied with the response provided by the Build-A-Bear representative, you can ask to speak with a supervisor from Build-A-Bear or escalate the issue to a higher level of authority.
Provide feedback: After the call, Build-A-Bear may ask you to provide feedback on your experience. Use this opportunity to provide constructive feedback, including what you felt went wrong and suggestions for improvement.
Reach out through other channels: If you are unable to resolve your issue through phone support, you can try reaching out to Build-A-Bear customer service through other channels, such as email or chat. You can also explore the Build-A-Bear Help Center, which offers articles and resources that may help you troubleshoot your issue.
Consider other options: If you are still not satisfied with Build-A-Bear service, you may want to consider other options such as returning the product you bought on Build-A-Bear or filing a complaint with a consumer protection agency.
No, Build-A-Bear hasn’t provided any live chat service currently. While live chat support is not currently available, Build-A-Bear offers a range of other customer support channels that customers can use to get assistance. For example, customers can contact Build-A-Bear customer service by phone, email, or social media. Phone support is available during 24 hours, 7 days, and customers can expect a prompt response from a Build-A-Bear representative. Email support may take longer to receive a response, but it is a useful option for customers who do not need immediate assistance. Social media channels such as Twitter and Facebook are also great options for reaching out to the customer support team of Build-A-Bear.
You can contact Build-A-Bear via social media by sending them a direct message on any of their official social media accounts. Here are the steps to contact Build-A-Bear via social media:
Log in to your social media account (e.g. Twitter, Facebook, Instagram).
Search for Build-A-Bear official social media accounts, which are typically verified with a blue checkmark.
Once you find the official account of Build-A-Bear, click on the "Message" or"Send Message" button.
Type your message and explain your issue or inquiry about Build-A-Bear. Be as specific and detailed as possible, and provide any relevant order information.
Wait for a response from the Build-A-Bear social media team.
Please note that the social media accounts of Build-A-Bear are typically managed during regular business hours, so responses may not be immediate. It's also important to keep in mind that social media channels may not be the most effective way to contact Build-A-Bear for certain issues. For urgent or complex issues, it's recommended to contact Build-A-Bear customer service via phone or chat for more personalized assistance.
Yes, to contact the Build-A-Bear customer support by email, follow these steps:
Go to buildabear.com and navigate to the "Contact Us" or “Help” page. This information is located in the footer section of the website.
Look for an email address on the page.
Copy the email address provided by Build-A-Bear and open up your email client. Create a new email and paste the email address into the "To" field.
In the subject line of the email, provide a brief summary of your issue or question about your Build-A-Bear order. For example, "Return Inquiry" or "Product Question".
In the body of the email, provide as much detail as possible about your issue or question. Be sure to include any relevant order or account information, such as your Build-A-Bear order number or username.
Once you have completed the email, click send. You should receive a response from the Build-A-Bear customer support team within a few business days.
To put it simply, WorthEPenny is an independent third-party website that is not related to Build-A-Bear. WorthEPenny provides free tools and resources to assist customers in reaching Build-A-Bear customer service more efficiently, such as the Build-A-Bear phone service that allows customers to bypass long wait times on the phone. WorthEPenny also provides tips and information on common customer service issues about Build-A-Bear, as well as forums where Build-A-Bear customers can share experiences and offer solutions to one another. While WorthEPenny works to assist customers of many different companies, including Build-A-Bear, it is not associated with or endorsed by Build-A-Bear.
DISCLAIMER:
Please note that WorthEPenny is not related in any way to the Build-A-Bear official app or the Build-A-Bear company. All third-party trademarks (including logos and icons) referenced by WorthEPenny remain the property of their respective owners. Unless specifically identified as such, WorthEPenny’s use of Build-A-Bear trademarks does not indicate any relationship, sponsorship, or endorsement between WorthEPenny and the owners of these trademarks: Build-A-Bear. All references by WorthEPenny to third-party trademarks like Build-A-Bear are to identify the corresponding third-party goods and/or services and intended to constitute nominative fair use under applicable trademark laws.